Delivery & Returns
Order Confirmation:
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery:
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@britishgamesroom.com so that we can help.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@britishgamesroom.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us at info@britishgamesroom.com with your order number and we will provide detailed instructions on how to process the return.
Once your return item(s) have been received and inspected at our
warehouse(s), we will send you an email notification that we have
processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the
item(s) must arrive back to our distribution centre in "Like New" condition
and must contain all original packaging and accessories.
If items are returned with visual signs of wear, or have any issues due to
use will not be accepted and no refund will be given.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Other Return Policy Notes:
If a certain vendor or product does not support the return policy stated
above, this will be noted in the product descriptions or in the product-
specific return information.
